This presentation explores the transformative impact of digital innovation on the insurance sector in Hong Kong. It highlights the dual focus required to succeed: enhancing customer experiences through modernisation while addressing challenges posed by legacy technologies. With the rise of fintech, insurers are adopting advanced technologies like AI and big data analytics to streamline operations and personalise services. However, integrating these innovations with outdated systems remains a significant hurdle. The session aims to provide insights into balancing these aspects to achieve a seamless and efficient digital transformation in the insurance industry.
